What areas does Henry Fix Painting & Decorating cover?
We are based in Lewisham and serve South East London and beyond. See our Locations for further details.
What work do you do?
We are professional painter-decorators; not handymen/women. We specialise in mid- to high-end painting and decorating services including application of wallcoverings and spray finishes. We have particular expertise in finishing new-build loft-conversions and extensions. Some jobs are too small for us to take (as a company, painting one door or a small bathroom, for example, would be cost-prohibitive for the homeowner).
How does Henry Fix Painting & Decorating protect furniture and floors?
We use waterproof butyl drop cloths to cover and protect furniture. We use Packexe or Hippo self-adhesive low-slip film to protect carpets. For hard floors, we use Hippo/Packexe, Pavisave fleece, Trimaco XBoard or Corex sheets (dependant on the type of project). We protect surfaces with Trimaco 'Tape and Drape' light-weight polythene sheeting. We use ground sheets to protect the ground when working on exterior decorating projects.
Will I need to move my furniture?
No. We will generally work around existing furniture (protecting it as explained above) and carefully move it ourselves as and when necessary. We do however advise customers to remove any breakables and smaller items such as ornaments and books from shelves, etc. to make this easier and quicker.
Do you charge for estimates?
No. Estimates are free and at your convenience. You can book one here.
What does your price include?
- a happy and courteous decorating team!
- dust-free sanding
- provision of butyl drop cloths/plastic to cover and protect your furniture
- full preparation of surfaces where needed prior to painting (e.g.: sanding, filling, priming, etc.)
- application of a minimum of two full coats of paint for walls/ceilings (a minimum of three for Farrow & Ball) - up to as many as required for even coverage and full opacity
- application of a minimum of three coats of paint for woodwork (1 undercoat, 2 top coats)
- full clean-up at the end of each day/the job
- after-care advice.
I've had a cheaper quote. Can you match it?
We believe in charging a fair price for a high-quality service carried out by well-trained professionals using the best equipment and techniques. We may not be the cheapest, but our price reflects the quality of our work and the care we will take.
Do you have references from previous customers?
Yes. All of the testimonials we've received from our customers are posted on our Recommendations page. Some of our customers choose to review us on Houzz. Upon request, we can also provide contact details of previous customers so you can contact them directly.
Does David do all the work himself?
As we run multiple jobs, it is not always possible for David to do every job himself. Other team members may be assigned to your project and this will explained when your booking is confirmed. All our lead decorators are fully qualified, experienced painter decorators and all staff have been DBS (formerly CRB) checked. We also have supervised apprentices that assist on some projects. David will usually be there on the first day of every project to introduce his team and will always sign-off the work at completion.
Will there be a lot of mess while you're working?
Painting and decorating is necessarily disruptive and can create mess. However, we do everything we can to keep this to a minimum.
What size projects do you do?
We will consider all jobs as long as they are decorating projects (ie: not "handyman"-type jobs). Some jobs are too small for us and in addition, we do not do "touch-up" jobs or end-of-tenancy "freshen ups". We will always be honest with you and won't want to waste your time or our's if we are not the best company for your project. If you are looking for a cheap job then a specialist decorator like us is not what you need. We recommend posting your job on a lead generation site such as mybuilder.com to find an available handy-person or multi-trader who will assist.
Do you remove waste generated during the work?
We bag up any waste we have generated on a project and can arrange to have this collected by a licensed waste-carrier upon completion of the work. There is an additional charge for this service.
Does David train all the staff himself?
Yes. All Apprentices are trained in the "Henry Fix way" and complete our company training plan alongside their NVQ-training. Any decorators joining the team with less than 3 years' experience participate in our 6-month internal training programme. Those with more than 3 years' experience complete our intensive training programme. This ensures that the quality of the work and customer service is consistent throughout the company.
Do you provide all the materials for a job?
We can provide all the materials necessary for the job to meet your specification (brand, colour, finish). We can provide colour swatches, sample pots and wallpaper swatches during the quotation phase. Preparation materials such as abrasives, fillers and caulks will be marked as a separate costed item in your estimate.
Do you provide colour consultancy / advice?
We are happy to provide design advice and inspiration on matters such as colour choice, finishes and effects. We can also recommend local colour consultants who are attached to companies such as Farrow & Ball.
I have an old tin of paint in the shed from the last time we painted. Can you use that?
No, sorry! We will only use recently-purchased, quality materials as we would not be able to guarantee the standard of finish using old paint. We are happy to use paint that you provide, but it must be recently-purchased and ideally un-opened.
Will you use any brand of paint?
We will only use high quality materials so that we can guarantee the standard of finish. We won't use DIY, own-name brands or "one-coat" retail paints. Our preferred brands of paint are: Tikkurila, Farrow & Ball, Benjamin Moore, Paint & Paper Library, plus many other premium/trade brands. See our Materials & Tools for more information.
How do I secure a booking?
Once you have received your quote and you're happy to go ahead, simply let us know by telephone/email and we will book your project in the diary at a time convenient to you. We generally require a 20% deposit to secure the dates (we are always flexible should you need to alter the date later on). We usually need 2-months' notice for new projects (notwithstanding cancellations/postponements).
Why do I need to pay a deposit?
The deposit secures the booking in our schedule and demonstrates a mutual commitment to the project. We have several costs prior to a project (eg: materials, scaffolding/equipment hire if required) and the deposit helps towards those.
What paint/wallpaper do you recommend?
What is best for one project is not necessarily the same for another, however, we have tried and tested many brands over the years and have a preferred list of materials we recommend to clients. See our latest list here.
I'm a landlord - can you do a quick refresh of my flat before the new tenants arrive?
We do not do "touch-up" jobs or end-of-tenancy "freshen ups". We will always be honest with you and won't want to waste your time or our's if we are not the best company for your project. If you are looking for a cheap and quick job then a specialist decorator like us is not what you need. We recommend posting your job on a lead generation site to find an available handy-person or multi-trader.